Introduction
This Privacy Statement describes policies and practices of Digital Quality Associates Ltd (DQA) regarding its collection and use of personal data and sets out your privacy rights.
About DQA
The Head Office of DQA is in Buckinghamshire, England. We are registered as Digital Quality Associates Ltd in England (Companies House registration number 11188486)
Summary
We take security seriously and keep to a minimum the information we hold about you
We use your data to provide our services to you, respond to your enquiries, manage our relationship with you and meet our legal obligations.
We delete your data when it is no longer needed for these things
Generally, we do not give your information to third parties, but there are some exceptions as described below
Below sets out the data we collect and how we use us for
- Clients
- Prospective Clients
- Website Visitors
Clients
The data we collect
- Client contact details
- Information about your business activities with DQA
- Information and documents about our business dealings with you, about your enquiries and our communications with you
- Billing and payment information
We use this information to
- To enter into contracts with you
- To deliver contracted services to you in accordance with what we agree we will do as set out in our proposal documents,
- We also use your information to bill you and keep track of payments that you make.
When and how we share information with others
Your information may be shared with:
- IT service providers who provide cloud-based solutions, data storage, processing, back-up and retrieval services.
- Name sub-contractors or associates who are asked by DQA to assist us in carrying out client work, providing that our contract with you does not restrict us from doing that. Under such circumstances we will ensure our associates comply with all relevant data protection legislation.
- It is possible, though unlikely, that we might be forced to disclose your information in response to a court order or other binding mandate.
We do not sell personal information to anyone.
Patients and healthcare data
We process data provided to us by our clients and auditees and process this data strictly for the purposes of carrying out the agreed services such as conducting quality reviews and audit. We abide by the privacy and security requirements as per the contractual arrangements.
Prospective Clients
What data we hold
We might hold the following information about you:
Your name, business name and address, your job title, email address and business telephone numbers
Information and documents about your enquiries and our communications with you
What we do with your data
We may, if appropriate use the information we hold about you to provide our audit and consulting services including providing you with proposals and contractual documents that may be required in the provision of our services.
Dealing with your enquiry
If you contact us we will follow up on your enquiry and see if there is a way in which we can help you. We keep a record of enquiries received, so that we know what we have said to whom.
Retention periods
Data about our potential clients: we will regularly review the data we hold and will only continue to hold data about you as long as we have a contractual or legitimate interest.
Visitors to our website
Website Cookies
When you visit our website, we use third-party services to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to various parts of the website. The information is only processed in a way which does not identify anyone.
When you complete a contact form on our website or use the email for enquiries, we will use the information provided by you only for the purpose of providing you with an appropriate response.
Technical security
We implement various software and physical security measures to protect all personal data that we hold
All the data we hold is protected by constantly monitored backup systems
We have an information security policy and take steps to make sure the policy is implemented
We regularly review our information security policies and measures and where necessary we improve them
If you have particular security requirements, please email us at info@digital-quality.com to discuss how we can support you.
Your rights
You have the right to:
- To request a copy of your personal data and information about our processing of it
- To request that we delete information about you if we do not need to hold it
- To request that we correct any personal data that we hold about you
- To request that we stop processing your data, although we can still hold it
- To request that we move your data to another organisation’s IT system electronically
If you want to exercise any of these rights, please just contact us at info@digital-quality.com
You also have the right to lodge a complaint about our processing with the UK’s Information Commissioner’s Office on +44 (0)303 123 1113.